Shipping & Returns
COVID NOTICE - SHIPPING DELAY
Due to the current pandemic the US Postal Service is experiencing staffing shortages, closures, and decreased transportation options which is delaying shipments by several days. Please understand this is out of our control and to allow extra time for your package to arrive. Don't be a party pooper and send a raging email. This makes the puppies cry.
Shipping out of Colorado
All tags are custom made in-house near Denver, Colorado. We are a small 3 person company, so please allow 3-5 days for your order to ship.
Current COVID timelines range between 5-15 days and tracking is not always up to date or accurate. Please be patient and allow for some extra time. Don't send hate emails and make the puppies cry. See above.
Duty Charges and Import Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. To remain ethical in our business practices, we cannot mark international shipments as "gifts".
As of 2021, residents of the UK may be charged up to a 20% VAT upon receiving their packages.
If you live outside the US please make sure you understand your countries import laws and regulations.
If you feel your package is lost in the mail, please email us your order number to discuss options and receive instructions. We will ship a 1-time replacement order on lost packages. See our lost package policy below.
Lost Package Policy
1. Replacement tags will be shipped if at least 10 weeks of transit time has passed for international customers.
2. Replacement tags for US customers will be determined on a case by case basis. Generally if no tracking has been updated for 2 weeks replacement tags are sent.
Order Mistakes or Errors
If we accidentally make an error on your tag we will ship you a replacement immediately at no cost to you. Errors are rare, but surprise we are only human! Mistakes can happen. Please email us your order number so we can resolve the issue.
If you accidentally made an error please contact us for resolution. There will be a small shipping & handling fee for replacement tags.
We want you to absolutely love your tags, but if you don't, you can send them back for a full refund within 30 days. To initiate a return, please email us the order number for further instructions. The customer will be required to cover the return shipping charges.