Shipping & Returns

Shipping out of Colorado

Our workshop is located just north of Denver, Colorado near the Rocky Mountains. We try to ship as quickly as possible, but please allow 3-5 days and more time around the holidays. Each tag is custom made or engraved to order, which takes time. These are not warehoused in a distribution center like Amazon. 

USA Shipping

Once shipped, packages are delivered by the USPS within 3-7 business days. Tracking is always included. The USPS can also make mistakes and your package can get stuck in the mail system and delayed. This is not our fault. Please don't send angry emails and make the puppies cry. 

International Shipping

Due to new VAT laws, we only ship to Canada on this site.
If you live in a different country please visit our Etsy shop where we ship worldwide. Here is the etsy link:
Be aware that international shipping takes 4-8 weeks depending upon location. Tracking is not always available outside the United States. Don't send angry emails about delayed delivery. Be realistic and understand international shipping is slow. 

International Duty Charges and Import Taxes 

Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. 

If you live outside the US please make sure you understand your countries import laws and regulations. 

Lost Packages

If you feel your package is lost in the mail, please email us your order number to discuss options and receive instructions. We will ship a 1-time replacement order on lost packages. See our lost package policy below.

 Lost Package Policy 

1. Replacement tags will be shipped if at least 10 weeks of transit time has passed for international customers. 

2. Replacement tags for US customers will be determined on a case by case basis. Generally if no tracking has been updated for 2 weeks replacement tags are sent. 

3. For returned packages due to an incorrect address or a non-claim/non-pickup the customer will be responsible for new shipping fees. 
4. For packages scanned as delivered but not received, customers will be responsible for new shipping fees.

 Order Mistakes or Errors

If we accidentally make an error on your tag we will ship you a replacement immediately at no cost to you. Errors are rare, but surprise we are only human! Mistakes can happen. Please email us your order number so we can quickly resolve the issue. 

If you accidentally made an error please contact us for resolution. There will be a small shipping & handling fee for replacement tags. 


 We want you to absolutely love your tags, but if you don't, you can send them back for a full refund within 30 days. To initiate a return, please email us the order number for further instructions. The customer will be required to cover the return shipping charges.