Shipping & Returns
We are a small Colorado-based family business and our workshop is located just north of Denver. We try to ship as quickly as possible, but please allow up to 5 business days. This excludes the weekend and national holidays.
Once your tags have shipped, packages are generally delivered by the USPS within 3-7 business days. Tracking is always included in your order and attached to your invoice.
International Duty Charges and Import Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility.
If you live outside the US please make sure you understand your countries import laws and regulations. To remain ethical in our business practices, we will not mark packages as gifts.
If you feel your package is lost in the mail, please email us your order number to discuss options. We will ship a 1-time replacement order on lost packages.
Lost Package Policy
1. Replacement tags will be shipped if at least 12 weeks (3 months) of transit time has passed for international customers.
2. Replacement tags for US customers will be determined on a case by case basis. Generally if no tracking has been updated for 3 weeks replacement tags will be issued.
Order Mistakes or Errors
If we accidentally make an error on your tag we will ship you a replacement immediately at no cost to you. Errors are rare, but mistakes can happen. Please email us your order number so we can quickly resolve the issue for you.
If you accidentally made an error please contact us for resolution. There will be a small shipping & handling fee for replacement tags.
We want you to absolutely love your tags, but if you don't, you can send them back for a full refund within 30 days. To initiate a return, please email us the order number for further instructions. The customer will be required to cover the return shipping charges.