Your questions or concerns are very important to me! I answer emails during normal business hours Monday through Friday. I'm near Denver, Colorado so we're in Mountain Standard Time here.
I respond to all customer emails within 36 hours with the exception of holidays and weekends. Since I'm one person, please allow me some time to get back to you. I do not have a customer service team or outsourced call center. If you don't get a reply right away, don't panic or send multiple emails or try to reach me through all social media outlets.
If you filled out the form didn't receive a reply back within 3 days, it means that means was a glitch in the matrix. Either the form either wasn't received OR your email account (I'm looking at you google) filtered my response to a spam or promotional folder. Did you check those?
If you can't find a reply from me and you're sure the form was submitted correctly, please contact me directly at firstname.lastname@example.org or send a message through the website by logging into your customer account.