Tag Care + Warranty
We make fun tags for real life.
That means walks, zoomies, dirt, water, and everyday wear.
Enamel Tags
Our enamel tags are our most durable option.
They are:
- water friendly
- chew resistant
- made for everyday wear
They are not indestructible, but they are made to last.
To clean them, just wipe them off and keep going.
Gold Brass Tags
Our gold brass tags are also durable, but brass needs a little extra care.
If your tag goes in saltwater, rinse it off after.
Brass can also tarnish over time. That is normal for this type of metal.
Comfort Tags
Our Comfort Tags are lightweight and quiet.
They are great for everyday wear, but they are not chew proof.
30-Day Money-Back Return
We want you to love your tag.
If you are not happy with it, you can return it within 30 days for a full refund.
A few things to know:
- tags must be returned within 30 days of delivery
- you pay return shipping
- once we get the tag back, we will handle the refund
To start a return, please email us.
1-Year Tag Warranty
We offer a one-time replacement warranty for tag damage or defects.
If your tag has a problem within 1 year of your order date, we will replace it with the exact same tag.
That means:
- same design
- same size
- same engraving
- no changes
You cover the shipping.
We will cover the replacement.
To get started, email us your order number and a photo of the damage.
What's NOT Covered
Our warranty does not cover:
- lost or misplaced tags
- tags that fell off the collar, unless the tag clearly broke
- new phone number changes
- address changes
A Quick Real-Life Note
All pet tags will show wear eventually.
Some dogs are gentle on their gear.
Some dogs act like tiny wrecking balls.
That is just real life.
We have been making pet tags for over 12 years, and our goal is to give you something fun, durable, and useful. But no tag will stay brand new forever if it is worn every day.
Contact Bad Tags
You can use the contact form to reach out or simply email bark@buybadtags.com - please allow up to 48 hours for a response. Emails sent on the weekend (Saturday + Sunday) will be answered on the following business day.