Tag Care + Warranty
We want you to love your tags as much as we do, so if you are not happy we'll make it right or refund your purchase. For a refund eligibility, tags will be required to be returned within 30 days of purchase. The customer will be required to cover the cost of shipping of their returned item.
Wipe tags clean with water & dish soap. You can also use a soft toothbrush or dish rag to remove dirt.
Those little silencer rings around the tag like to collect dirt & can easily become solid with active dogs. You can take them off and wash 'em! If they get too icky, we provide affordable replacements. These can be found by clicking here.
Our original custom tags are coated metal, so they are not chew proof. If this is the first time your pet has ever worn a tag, please supervise to ensure they don't try to eat it first. Smaller key-rings and moving tags to harnesses also prevent chewing mistakes. We do replace chewed tags up to 90 days. Our enamel tags are chew proof and provide more durability.
We offer a 1-time replacement with proof of purchase for new tags within 90 days of purchase. The customer will be required to cover the a small shipping charge on their replacement tag.
How to Claim:
Email your order number or proof of purchase with pictures to email@example.com for verification. You will then receive further instructions on how to claim the replacement tag.
1. This replacement warranty covers new tags up to 90 days.
2. Eligible tags will be replaced one-time only up to 90 days from their original purchase date. If more than 90 days have passed you will be provided with a discount code instead.
3. Bad Tags is not responsible for lost tags. If your pet loses their tag, the customer will be required to purchase a replacement tag unless there is clear evidence the tag malfunctioned.
4. Customers will be required to cover shipping charges on the new tag.
Please use Common Sense
Wear and tear is expected with any item worn for an extended time. If you wore the same sock every single day, eventually holes would appear. It is expected to have wear and tear on any tag when wore for a continuous amount of time.