FAQ
Frequently Asked Questions
Promo Codes
How does your BOGO deal work?
Buy 2 tags, get 1 free.
- Add 3 tags to your cart
- No code needed
- Not Stackable (must place seperate orders)
Please Note: our BOGO tag deal is based on our Enamel Tags. Lower-priced items such as Comfort Tags, Clearance Items, and Sickers require a min. $60 spend to unlock the full $22 discount.
Can I use multiple promo codes?
No.
Only one discount can be used per order.
This includes promo codes, rewards, and vouchers.
Ordering
Can I make changes to my order?
Yes - changes must be requested within 24 hours of purchase.
Shipping
How long does shipping take?
Orders generally ship in 2–3 business days.
Shipping time depends on your location and carrier.
All orders ship out of our Colorado workshop.
Do you ship internationally? Yes
- Delivery takes 2–6 weeks.
- Tracking may not always be accurate once it leaves the U.S.
- Customers are responsible for any duties or tariff charges.
Lost Packages
Think your order is lost?
Email us your order number and we’ll take a look.
If we confirm your package is lost, we will send a replacement at no extra cost.
Returns
Can I return my tag?
Yes. We offer a 30-day return policy.
- Return within 30 days of delivery
- You cover return shipping
- Refund is processed once received
Tag Differences
Which tag should I choose?
- Enamel Tags → most durable, very popular, feels like pet jewelry.
- Comfort Tags → lightweight, silent and customizable.
Custom Tags
Can I make my own custom pet tag?
Enamel Tags = No.
Comfort Tags = Yes
We open custom orders periodically throughout the year.
Warranty
Do you offer a warranty?
Yes. We offer a 1-year, one-time replacement for damage or defects.
See full details found here: https://www.buybadtags.com/tag-care-warranty/
Still need help?
Email us anytime at bark@buybadtags.com and we’ll take care of you!