Shipping & Returns
COVID NOTICE - SHIPPING DELAY
Due to the current COVID-19 pandemic the US Postal Service is experiencing staffing shortages, closures, and decreased transportation options which is delaying shipments by several days. Please understand this is out of our control and to allow a few extra days for your package to arrive.
Shipping out of Colorado
All tags are custom made in-house near Denver, Colorado. We are a small 3 person company, so please allow up to 3-5 days for your order to ship. Lead time excludes weekends and national holidays.
Prior to COVID, packages in the United States shipped with USPS generally arrived within 2-5 business days. Current USPS timelines range between 5-15 days and tracking is not always up to date or accurate. Please allow for extra time.
Duty Charges and Import Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. To remain ethical in our business practices, we cannot mark international shipments as "gifts".
As of 2021, residents of the UK may be charged up to a 20% VAT upon receiving their packages which is out of our control. If you live outside the US make sure you understand your countries import laws.
If you feel your package is lost in the mail, please email us your order number to discuss options and receive instructions. We will ship 1-time replacement orders on lots packages. See our lost package policy below.
Lost Package Policy
1. Replacement tags will be shipped if at least 10 weeks of transit time has passed for international customers.
2. Replacement tags for US customers will be determined on a case by case basis. Generally if no tracking has been updated for 2 weeks replacement tags are sent.
Order Mistakes or Errors
If we, Bad Tags, accidentally makes an error on your tag we will ship you a replacement immediately at no cost to you. Errors are rare, but we are only human and mistakes can happen. Please be kind, and email us your order number so we can resolve the issue.