We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund your purchase! For refund eligibility, tags will be required to be returned.
We offer a 1-time tag replacement with proof of purchase for a damaged tag (for chewed up tags). Pictures of the damage will be required. This warranty does not apply to tags that have been accidentally lost. Customer will be required to pay new shipping fees. Replacement tags will be an exact duplicate of the damaged item. Please email us your order number or proof of purchase with pictures to firstname.lastname@example.org
We're a small 2 person business and every tag is custom handmade to order. It's our mission to ship tags as quickly as possible, but kindly allow 3-5 business days for us to make your tags. Lead time excludes weekends and holiday (we need a break too!).
Packages in the United States are shipped with the USPS and generally arrive within 2-5 business days. Tracking is always provided with your order.
International Duty Charges and Import Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.
If you feel your package is lost in the mail, please email us your order number to discuss options and receive instructions. We will ship replacement tags after as sufficient amount of time has passed. See our lost package policy below.
Lost Package Policy
Domestic: For our US customers, it depends on what your tracking information states. Cases will be handled on a case by case basis. Please email us with your order number and full name to begin.
International: Replacement tags will be shipped if at least 6 weeks of transit time has passed. Customer will be required to pay new postage fees.