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Shipping & Returns

COVID NOTICE - SHIPPING DELAY

 

Due to the current COVID-19 pandemic the US Postal Service is experiencing staffing shortages, closures, and decreased transportation options which is delaying shipments by 3-7 days. Please understand this is out of our control and to allow a few extra days for your package to arrive. We appreciate your patience!

 Shipping out of Colorado

All tags are custom made in-house near Denver, Colorado. We are a small 3 person company, so please  allow up to 3-5 days for your order to ship. Lead time excludes weekends and national holidays.

USA Shipping

Packages in the United States are shipped with the USPS and generally arrive within 2-5 business days. Tracking is always provided with your order. 

International Shipping

International shipping generally takes 2-6 weeks for delivery. Tracking is not always available outside the United States. 
 

  Duty Charges and Import Taxes 

Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility.  To remain ethical in our business practices, we cannot mark international shipments as "gifts". 

Lost Packages

If you feel your package is lost in the mail, please email us your order number to discuss options and receive instructions. We will ship replacement tags after as sufficient amount of time has passed. See our lost package policy below.

 Lost Package Policy 

1. Replacement tags will be shipped if at least 8 weeks of transit time has passed for international customers. US customers will be determined on a case by case basis.

2. For returned packages due to an incorrect address or a non-claim/non-pickup the customer will be responsible for new shipping fees. 

 Order Mistakes or Errors

If we, Bad Tags, accidentally makes an error on your tag we will ship you a replacement immediately at no cost to you. Errors are rare, but we are only human! 

If the customer or buyer makes an error on their tags, they will be responsible to pay $5.00 per tag plus shipping on replacements. Please email us your order number to proceed.