We want you to love our tags, so if you're not happy for any reason we'll make it right,
or refund you for your purchase!
To qualify for a replacement or refund please email us within 30 days of your delivery date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.
How quick do you ship orders?
We're a small business (just 2 people!) and every tag is custom handmade to order. We strive to ship as quickly as possible, but please allow 3-5 business days for us to make your tags. During the holidays or large sale events, please allow 7-10 days.
How long does shipping take?
International Duty Charges/Import Taxes
My package is lost, what can you do?
If you feel your package is lost in the mail, please email us your order number to discuss options. We will ship replacement tags after as sufficient amount of time has passed. See our policy below.