We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund your purchase! For refund eligibility, tags will be required to be returned.
We offer a 1-time limited tag replacement with proof of purchase for chewed up tags. Pictures of the damage will be required. This warranty does not apply to tags that have been accidentally lost. The customer will be required to cover shipping costs. Please email us your order number or proof of purchase with pictures to firstname.lastname@example.org to claim your replacement.
1. This replacement warranty is meant to cover damaged tags due to pets chewing on them and not due to normal wear and tear. To receive a replacement, the backside identification should not be readable. Proof of the damage is required.
2. Eligible tags will be replaced one-time for up to one year from their original purchase date. If over a year has passed since you purchased the tag, you will be provided a discount code.
3. Tags won in contests, purchased in an "all sales final" event, or claimed as a freebie using a discount code will not be eligible for replacement.
A note from Cristen: tags that are worn every single day are comparable to a human wearing a pair of socks 24/7. After a certain period of time the threads in the sock will become loose and a hole will appear. It is expected to see normal wear and tear on our tags for the same reason it would happen on a pair of socks or any other article of clothing worn in the same matter.
We're a small one person company and every tag is handmade to order. It's our mission to ship tags as quickly as possible, but kindly allow 3-5 business days for us to make your tags. Lead time excludes weekends and holiday (we need a break too!).
Packages in the United States are shipped with the USPS and generally arrive within 2-5 business days. Tracking is always provided with your order. If you need your package expedited EMAIL for confirmation, do not leave an order note. We can usually always accommodate your request but we need to know asap.
International Duty Charges and Import Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.
If you feel your package is lost in the mail, please email us your order number to discuss options and receive instructions. We will ship replacement tags after as sufficient amount of time has passed. See our lost package policy below.
Lost Package Policy
Replacement tags will be shipped if at least 6 weeks of transit time has passed. International customers will be required to pay new postage fees.