Satisfaction Guaranteed
We want you to love our tags, so if you're not happy for any reason we'll make it right,
or refund you for your purchase!
Eligibility Window:
To qualify for a replacement or refund please email us within 30 days of your delivery date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.
To qualify for a replacement or refund please email us within 30 days of your delivery date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.
How quick do you ship orders?
We're a small business (just 2 people!) and every tag is custom handmade to order. We strive to ship as quickly as possible, but please allow 3-5 business days for us to make your tags. During the holidays or large sale events, please allow 7-10 days.
How long does shipping take?
Once shipped, packages shipped within the United States generally arrive within 3-5 business days. Tracking is provided for all domestic (USA) shipments.
International Shipping
We ship worldwide and have shipped tags to over 50 different countries! Please understand when you place your order that international shipping can be slow and patience is required. We state this to provide clear expectations. Once shipped, orders generally arrive within 2-6 weeks. Tracking is not always available outside the United States.
International Duty Charges/Import Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.
My package is lost, what can you do?
We work super hard to get your orders shipped quickly and on time; however, once shipped they are out of our hands. Please understand we have no control over delays caused by the postal system.
If you feel your package is lost in the mail, please email us your order number to discuss options. We will ship replacement tags after as sufficient amount of time has passed. See our policy below.
Lost Package Policy
Domestic: For our USA customers, it is dependent on what your tracking information states. Cases will be handled individually. Please contact us with your order number and full name.
International: Replacement tags will be shipped if at least 6 weeks of transit time has passed. Please contact us with your order number and full name.
Misc: For returned packages due to an incorrect address or a non-claim/non-pickup for international customers, the buyer is responsible for new shipping fees. For packages scanned as "delivered" but customer never received, customer is responsible for new shipping fees.