We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund your purchase! For a refund eligibility, tags will be required to be returned within 30 days of purchase. The customer will be required to cover the cost of shipping of their returned item.
We offer a 1-time, 90-day tag replacement with proof of purchase for new tags that have been accidentally chewed up. Pictures of the damage will be required. The customer will be required to cover new shipping charges. Please email us your order number or proof of purchase with pictures to email@example.com for instructions on claiming your replacement tag.
1. This replacement warranty is meant to cover newly damaged tags due to pets chewing on them and not due to normal wear and tear. To receive a replacement, proof of the damage is required.
2. Eligible tags will be replaced one-time only up to 90 days from their original purchase date. If more than 90 days have passed you will be provided with a discount code instead.
3. Bad Tags is not responsible for lost tags. If your pet loses their tag, the customer will be required to purchase a replacement tag.
Please keep this common sense in mind!
Tags that are worn every day are comparable to us humans wearing something every day, such as a favorite shirt or pair of socks. If you wore this item every single day it would be expected to show "wear and tear" after use. Our tags are the same so please keep this in mind. There is no indestructible tag on the market.
Bad Tags is a very small business located near Denver, Colorado. It's our goal to ship tags as quickly as possible, but allow up to 3-5 business days for us to make your tags. Lead time excludes weekends and holiday - hey we need a break too!
RUSH MY ORDER
If you need your tags ASAP please select the Priority RUSH shipping option at checkout. Your tags will bump to the front of the line and ship out via Priority Mail (for US customers) within 48 hours. If you decide after purchase you need them sooner please email us at firstname.lastname@example.org with your order number. We will then invoice you for the expedited shipping charges.
Packages in the United States are shipped with the USPS and generally arrive within 2-5 business days. Tracking is always provided with your order.
International Duty Charges and Import Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. To remain ethical in our business practices, we cannot mark international shipments as "gifts".
If you feel your package is lost in the mail, please email us your order number to discuss options and receive instructions. We will ship replacement tags after as sufficient amount of time has passed. See our lost package policy below.
Lost Package Policy
1. Replacement tags will be shipped if at least 6 weeks of transit time has passed, or for US customers we have determined they are lost in the mail.