We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund your purchase! For a refund eligibility, tags will be required to be returned within 30 days of purchase. The customer will be required to cover the cost of shipping of their returned item.
Our tags are waterproof and the colors won't fade from fun in sun. They can be washed with soap and water using a soft toothbrush or dishrag. The plastic silencer rings can also be removed and washed. We offer replacement rings for $1.00 when it's time for tags to look new again. These can be found by clicking here.
We offer a 1-time tag replacement with proof of purchase for new tags that have been accidentally chewed up within 90 days of purchase. The customer is required to cover the shipping charges.
How to Claim:
Email your order number or proof of purchase with pictures to firstname.lastname@example.org for verification. You will then receive further instructions on how to claim the replacement tag. The customer will be required to cover the cost of shipping.
1. This replacement warranty is meant to cover newly damaged tags due to pets chewing on them and not due to normal wear and tear.
2. Eligible tags will be replaced one-time only up to 90 days from their original purchase date. If more than 90 days have passed you will be provided with a discount code instead.
3. Bad Tags is not responsible for lost tags. If your pet loses their tag, the customer will be required to purchase a replacement tag.
4. Customer will be required to cover shipping charges on the new tag.
Please use Common Sense!
Wear and tear is expected with any item worn for an extended time, right? If you wore a pair of socks 24/7 after time the threads would come loose and a hole would appear. It is expected to have wear and tear if your pet wears the same tag every single day.