We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund your purchase! For a refund eligibility, tags will be required to be returned within 30 days of purchase. The customer will be required to cover the cost of shipping of their returned item.
Our tags are waterproof and the colors won't fade from fun in sun. They can be washed with soap and water using a soft toothbrush or dishrag. The silicone rings can also be removed and washed. We offer replacement rings for $1.00 when it's time for tags to look new again. These can be found by clicking here.
We offer a 1-time tag replacement with proof of purchase for new tags that have been accidentally chewed up within 90 days of purchase. There is a $3.50 Shipping & Handling fee for US customers and a $8.00 S&H fee for international customers to claim a replacement tag.
How to Claim:
Email your order number or proof of purchase with pictures to email@example.com. You will then receive further instructions.
1. This replacement warranty is meant to cover newly damaged tags due to pets chewing on them and not due to normal wear and tear.
2. Eligible tags will be replaced one-time only up to 90 days from their original purchase date. If more than 90 days have passed you will be provided with a discount code instead.
3. Bad Tags is not responsible for lost tags. If your pet loses their tag, the customer will be required to purchase a replacement tag.
Please use Common Sense
Wear and tear is expected with any item worn for extended time.
Tags that are worn every day are comparable to us wearing something every day, such as a favorite shirt or pair of socks. If you wore this item every single day it would be expected to show wear and tear after use. Our tags are the same so please keep this in mind. There is no indestructible tag on the market.